Terms of Service

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you ("you", the "User") and schoolofinsights.global, operated by Undiscovered Insights FZCO, a company registered in the United Arab Emirates under licence number 43075, with registered address at 43075-001, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, UAE ("School of Insights", "we", "us", "our").

They govern your use of schoolofinsights.global (the "Site"), the self-reflection assessment at /assessment (the "Assessment"), results delivery, discovery calls, email content, the newsletter, and information about our group programme and Private Track (together, the "Services").

How you accept: by using the Site, ticking the acceptance checkbox on any form, taking the Assessment, or booking a call, you accept these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

Paid programmes: enrolment in any paid programme is governed by a separate written agreement provided at enrolment, which prevails over these Terms for that programme. Section 8 below covers general commercial terms for any purchase made through the Site.

The book is sold by Amazon under their own terms; we are not the seller.

2. Governing Law

These Terms are governed by the laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Visitors who are consumers resident in the EU, EEA, or UK retain any mandatory rights granted by the law of their country of residence that cannot be contractually excluded.

3. Eligibility

1. You must be at least 18 years old and have legal capacity to enter into these Terms;
2. By using the Services you confirm this is the case;
3. You must submit accurate information, including your real name and a valid email address you control, and must not impersonate any other person.

4. The Services

Accounts: no account is needed to use the Site or take the Assessment. Only our administrators hold accounts, secured by one-time passcodes. We may suspend administrator access for security reasons at any time.

5. Critical Disclaimers

These disclaimers are displayed on the results page and in the results email and form an essential basis of this agreement.

1. Not medical, psychological, or therapeutic advice. The Assessment is an educational self-reflection tool. It is not a clinical or psychometric instrument, has not been clinically validated, and your result is not a diagnosis of any mental health or other condition. Our team members are not acting as licensed physicians, psychologists, or therapists in providing the Services. No clinician-patient, therapist-client, or other professional-care relationship is created. If you are experiencing distress or believe you may have a mental health condition, consult a qualified professional.
2. Emergency clause. The Services are not an emergency or crisis resource. If you are in crisis or at risk of harming yourself or others, contact local emergency services or a crisis helpline immediately and without delay.
3. Not financial, legal, or tax advice.
4. No guarantee of outcomes. Personal development results vary by individual. We make no representation, warranty, or guarantee of any improvement, change, relief, or benefit from the Assessment, any call, or any programme.
5. Testimonials — including any video case studies — reflect individual experiences, are not typical results, and are not a promise of what you will experience.
6. Your responsibility. You are solely responsible for all decisions and actions you take, or do not take, in reliance on any result, email, call, or other content provided through the Services.

6. The Assessment

1. Your result is determined by your answers. You may retake the Assessment at any time using "Start over";
2. Progress is saved in your browser's local storage so you can resume on the same device and browser; we are not responsible for progress lost due to cleared browser data, private browsing mode, or device changes;
3. The scoring process is automated; how it works and your right to request a human review of your result are described in the Privacy Policy;
4. Marketing email follow-ups require your separate opt-in, operate under strict send limits, and include a one-click unsubscribe in every message. The exact schedule and stop conditions are set out in the Privacy Policy.

7. Discovery Calls — Booking, Conduct, and Recording

1. Availability and application. Calls are complimentary and subject to availability. Each team member accepts a limited number of complimentary sessions per month. Submitting an application does not guarantee a session. We may decline at our discretion, including where we reasonably consider the Services are not appropriate for the applicant's circumstances;
2. Cancellation and rescheduling require a minimum of 24 hours' notice using the links in your booking confirmation. Rescheduling is available without penalty if notice is given in time;
3. No-shows. Two or more no-shows without notice may result in loss of access to further complimentary calls;
4. Recording. Calls may be recorded and transcribed using Read.ai. Recording is disclosed in your booking confirmation and at the start of the call. You may decline recording at any time and the call will proceed normally and unrecorded. Recordings are used internally for quality and training only and are never shared externally without your explicit written consent;
5. Conduct. We may end a call immediately if a participant is abusive, impaired, or uses the call for a purpose other than its stated intent;
6. No obligation. A complimentary call creates no obligation on you to purchase anything and no obligation on us to offer further services;
7. Section 5 (disclaimers) applies fully to all calls.

8. Payments, Refunds, and Cancellations

Where a purchase is made through the Site:

1. Payments are processed by our payment processor (Stripe) or bank transfer. Card data is handled by the processor under their own security standards and is never stored by us;
2. Prices are stated in USD. Any applicable taxes are added or disclosed at checkout;
3. Refund policy: 30 day money back guarantee if less than 4 live sessions have been attended; no refund after the 4th live session has taken place, except where mandatory local law provides otherwise;
4. EU/UK consumers have a statutory 14-day right of withdrawal from distance contracts. For digital content made available immediately, you will be asked at checkout to expressly consent to immediate delivery, and by doing so you acknowledge that the right of withdrawal is lost in respect of content already delivered. For services commencing within 14 days at your request, a proportionate charge applies for the portion delivered before cancellation;
5. Chargebacks. We may dispute chargebacks we reasonably believe to be fraudulent and may suspend access while a chargeback dispute is in progress;
6. Instalment and subscription terms, where applicable, are stated at checkout and in the programme agreement.

Nothing in this Section limits any mandatory statutory rights you hold under the law of your country of residence.

9. Intellectual Property

1. All content on the Site and within the Services — including the Assessment questions, archetype framework, archetype names, scoring logic, result texts, emails, written and video programme materials, branding, and design — is the exclusive property of School of Insights or its licensors, protected by UAE and international copyright, trade mark, and related laws;
2. You receive a limited, personal, non-exclusive, non-transferable, revocable, non-commercial licence to access content you have legitimately obtained through the Services;
3. You must not copy, republish, distribute, sell, reverse engineer, or create derivative works from any content. Screenshots or recordings of paid programme materials must not be redistributed in any form;
4. "School of Insights", the logo, and the archetype names are reserved marks. Use requires our prior written consent;
5. You may share your own result using the sharing features we provide for that purpose.

10. Licence Over Your Submissions

By submitting Assessment answers, application content, contact-form messages, or testimonials, you grant us a worldwide, royalty-free licence to use that content (a) to deliver the Services to you, and (b) in anonymised, non-identifying form for internal analytics and product improvement. Testimonials are published only with your separate explicit consent, which you may withdraw at any time for future use. You confirm your submissions are your own, truthful to the best of your knowledge, and do not infringe any third-party rights.

11. Third-Party Services

Calendly (call scheduling), Read.ai (recording and transcription), Amazon (book sales), Google (administrator sign-in and search statistics), and our payment processor are independent services governed entirely by their own terms and privacy policies. We are not responsible for their conduct, availability, or policies. Links to external sites are not endorsements.

12. Acceptable Use

You must not:

1. Use the Services for any unlawful or fraudulent purpose;
2. Submit unlawful, harassing, defamatory, or infringing content through any form;
3. Impersonate any person or submit another person's data as your own;
4. Use automated tools (bots, scrapers, crawlers) to access the Site or Assessment;
5. Attempt to probe, test, or exploit vulnerabilities in the Site, or introduce malicious code;
6. Reverse engineer or attempt to derive the Assessment scoring methodology;
7. Harass or abuse any member of our team;
8. Resell or commercially exploit any part of the Services.

We may suspend or terminate your access immediately and without notice for breach of this Section.

13. Availability

The Services are provided "as available". We may modify, suspend, or discontinue any part of the Site or Services at any time. A confirmed call will be honoured or rescheduled. Changes to paid programmes are governed by the programme agreement.

14. Disclaimer of Warranties

To the maximum extent permitted by UAE law and the laws applicable to you, the Services are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement. We do not warrant uninterrupted or error-free operation. Nothing excludes any warranty that cannot lawfully be excluded, including mandatory consumer protections under the law of your country of residence.

15. Limitation of Liability

To the maximum extent permitted by applicable law:

1. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data arising from your use of the Services;
2. We are not liable for any decision you make or action you take, or fail to take, in reliance on any result, email, call, or content (see Section 5).

Nothing in these Terms limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be limited or excluded. Consumers retain all mandatory statutory protections under the law of their country of habitual residence.

16. Indemnity

You will indemnify us against third-party claims, losses, and reasonable legal costs arising directly from your breach of these Terms, misuse of the Services, or infringement of third-party rights through your submissions, except to the extent caused or contributed to by our own breach or negligence. This clause does not apply where it is unenforceable under applicable consumer law.

17. Termination

1. You may stop using the Services and request deletion of your data at any time by writing to team@schoolofinsights.global;
2. We may suspend or terminate your access immediately for material breach of these Terms;
3. Termination of a paid programme is governed by the programme agreement;
4. The following Sections survive termination: 5, 9, 10, 14, 15, 16, 18, and 19.

18. Dispute Resolution

1. These Terms are governed by the laws of the UAE;
2. Before commencing any formal proceedings, both parties agree to attempt to resolve the dispute in good faith by writing to team@schoolofinsights.global and allowing 30 days for resolution;
3. Subject to clause 18.2, disputes that cannot be resolved informally are submitted to the exclusive jurisdiction of the courts of Dubai.

19. General

1. Entire agreement for the free Services, together with the Privacy Policy. Paid programme agreements govern those enrolments;
2. Severability: invalid or unenforceable provisions are modified to the minimum extent necessary or severed; the remainder continues in force;
3. No waiver by non-enforcement of any provision;
4. Assignment: you may not assign these Terms. We may assign them in connection with a merger, acquisition, or asset sale, with notice to you;
5. Changes: we may amend these Terms. The version number and date will change, material changes will be posted on the Site with reasonable advance notice, and changes apply prospectively. Continued use after the effective date constitutes acceptance. If you do not accept a material change, stop using the Services before it takes effect;
6. Complaints: write to team@schoolofinsights.global. We acknowledge complaints within 5 business days and aim to resolve them within 30 days;
7. Language: these Terms are in English. Translations are for convenience only and the English version prevails to the extent permitted by applicable law.

20. Contact

For all enquiries about these Terms, privacy matters, data requests, or security concerns: team@schoolofinsights.global

We aim to acknowledge all enquiries within 5 business days.